Fees are only a small part of the picture.

The cheapest lawyer might not be the best, nor will the most expensive lawyer guarantee a successful outcome. Strike the right balance with us.

 

Fees are only a small part of the picture.

Strike the right balance with us.

The cheapest lawyer might not be the best,
nor will the most expensive lawyer guarantee a successful outcome.

 

You have questions, we have answers.

Ever wondered how we work, charge, and deliver our superior services? We answer all here.

Can I have 1st time consultation with you?

When you first approach us, we will spend some time with you to understand your case/situation, either through a phone call, online conference call, or a face-to-face meeting. We usually don’t charge for the 1st consultation, as it is a session for us to get to know you better and to understand your matter more deeply. Just as you might want to know more about us, we need to get to know you too in order to see whether we are a good fit.

However, we usually will not be giving actual legal advice or formulating any strategy until we are appointed as your lawyers – you certainly would not want to be relying on an advice that is half-baked, would you?

Usually the 1st consultation is only limited to 30 minutes but if you need more than that, we may charge an initial consultation fee.

How do you charge your fees?

After we have had a chance to evaluate your case/situation, we will prepare a proposal consisting of fees structure and scope of work. In producing such proposal, we will take into account many factors such as:
• the time we need to spend
• the complexity of the matter
• whether we need to re-draft the whole document or merely just to review a current draft
• the number of lawyers who will be involved
• the number of documents we need to prepare
• the various resources that we need to gather in order to build a strong case for you
• whether we need to negotiate with the other side’s lawyers
• liaise with your company secretary, auditor, accountant, etc.
So you should give us as much detail as possible so that we can give you a more accurate fee proposal.

We offer completely transparent fixed pricing – no surprise bills, no hourly billing. When you engage us, rest assured that each piece of work will be personally handled by a partner, and he or she is usually assisted by an associate or a trainee lawyer.

All our fees are subject to 6% sales and service tax, disbursements such as printing, courier, despatch, telephone charges, stamping fee, filing fee, affirmation fee, etc.

Can you give me discount on your fees?

We completely understand that you need to work within a budget but let us explain why we charge the way we do.

Retailers give out discount during sales seasons to encourage more sales and to clear their stocks, which are all standard and same, in terms of quality, packaging and ingredients (by this we don’t mean bad/inferior quality). Discount makes sense from a marketing and sales perspective, and they can achieve the economies of scale by doing so.

Professionals like us do not have sales seasons nor stocks to clear. Our works are not quite standard nor same for each case, unlike what many people may otherwise think. Unlike fast moving consumer goods, we are not in the business of selling template documents nor identical services. Each document or service is customised, crafted and provided on a one-to-one basis to our clients – giving each client more value than just something that is cut-and-paste/copied off from the Internet.

We do not believe in giving a high fee proposal and then slash the price by huge discount – just to make you feel good. We would rather give you a price at what it is worth based on our honest assessment of your matter after taking into consideration factors we mentioned earlier. Rather than providing an affordable service, we prefer to provide a more valuable and trustworthy service that delivers results, solutions and practical commercial guidance. How we make our clients feel good is by giving them good value in terms of high-quality work, deep expertise, personalised and attentive service.

What we do for you is not a purchase but an investment and there’s a difference. With a purchase, the value usually goes down over time. But with an investment, what you spend always justifies itself and ends up either saving you money in the long run or paying for itself month after month.

Think about it, if haggling for a few bucks off will make you happy, would you accept work that is of lesser quality?

Having said all, we would consider revising our fee proposal depending on the situation, for example, if our work involvement is much lesser than what we initially thought; or if it is to reward a long-term, loyal client for the great continuous support.

Why are you charging me so much for doing regular, standard work?

Contrary to popular belief, our work is not quite standard nor template based, that we just need to change the names and details, and get printed for signing. How we wish lawyering life is that easy!

If there are standard contracts, it means just that – standard, and they don’t reflect the individual circumstance of every commercial arrangement. There is a great temptation to just take a sample from the Internet and use it without proper legal advice, which often results in the contract being vague, ambiguous and open to different interpretation. While we are not saying that we only offer highly bespoke service where we need to handcraft every document from scratch, more often than not, we still need to spend a considerable amount of time to edit, draft, customise and restructure the document for your specific situation, or do extensive legal research to build a strong submission, simply because no two deals are the same.

To give you some ideas:

• if it is a transaction-based document, we will be involved in negotiating and closing the deal with the counterpart, and that means many rounds of amendments and exchange of document back-and-forth until both sides agree on a final version;
• if it is a court case, we will need to do extensive case law research, argue in court, cross-examine witnesses, do submission and convince the judge to rule in your favour – and things can get pretty heat-up in and outside courtroom;
• if it is a policy-based document, we will need to be based in your office to understand how your business processes work to formulate the policy for you.

All these will take up substantial amount of time and effort (not to mention brain juice, experience and skill) on our end in order to deliver good quality work for you – and that is what you are paying for. We know our clients wouldn’t want us to just copy and paste something from the Internet and give it to them – no one should be doing that.

What are your billing terms?

Depending on the practice of each partner, we may charge an upfront advance payment before we start work. We will issue you an invoice with our standard due date of 14 days. Please transfer payment to the bank account stated on the invoice and send us the payment receipt for our records. We may send you regular reminders on outstanding payments so that they don’t fall through the cracks.

Please note that there may be an interest charge at 8% per annum on our fees and disbursements for late payment.

I need the work done urgently. Can you prioritise my work first?

We truly understand the time pressure that you face – we work under time pressure all the time! We know that sometimes, certain deals are really just so precious that if you miss the boat, you will never be able to get it again. Or there might be a situation where if you don’t file that particular paper to court, a judgment will be entered against you. In that kind of situation, let us know, and we will try and accommodate your urgent request. There may be a small add-on to our regular fees as we need to rope in additional resources including working through the nights or weekends/public holidays.

Will you keep everything I shared with you confidential?

Yes of course! As a practising lawyer, we are bound by the confidentiality rule under the law to preserve and protect whatever information that you disclosed to us. This is the concept of lawyer-client privilege, which means no one, including the police and the court, can force us to reveal what you shared with us.

With your secrets protected by law, you only have everything to gain by sharing everything you know with us. We can build a better case, or draft a contract that fits all your requirements.

Do you provide regular updates on my case?

We know how eager you are in knowing what’s currently going on with your case. We will provide you updates from time to time according to the progress or development of your matter. We will also inform you if your presence is required, either in our office or in court.

Can I ask whether I stand a good chance of winning a case?

Yes of course. Feel free to ask us if you stand a good chance of winning – if you face an uphill battle, explore your exit options. The best likely outcome may well be an out of court settlement. A good lawyer works to give you the best likely outcome – not to guarantee the success of your case. A good lawyer lets you know if your case can be handled through less expensive and less time consuming avenues.

What is the engagement process like?

If you are happy with our proposal, we will start the engagement process by requiring you to sign an engagement letter. If you are our new client, we are required by law to perform a simple Know-Your-Client check, which means we will need to verify some personal information about you. We will also need to obtain your written consent in order to process your personal data under the Personal Data Protection Act 2010.

Can you start work immediately?

Sure, we will start work immediately upon receipt of payment – so if you want us to get the work done quickly, do process our invoice as soon as possible too!

Ready to begin?

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